An effective website is the master tool for communicating with your customers and encouraging revenue and brand loyalty. Learn how to manage this vital tool.
Managing phone conversations is an integral part of our working life, whether you are communicating with colleagues or customers. Improve your telephone communication and become more comfortable in professional phone calls.
Email correspondence became the main method of communication in most businesses. Writing effective correspondence can save you time and prevent never-ending email threads.
Taking notes, writing minutes and circulating essential information is a large part of any secretarial or assistant roles. Take the essential information from a meeting and write an appropriate brief
Establish the link between your actions and two key financial documents – the balance sheet & the income statement – and identify the key drivers to optimise economic performance.
Managing your budget and recognising the importance of forecasting is key to monitoring a project or company. This course will demonstrate best practice for doing so